Customer Service

Ordering

To place an order, simply select an item from anywhere on this site and choose the quantity you require.  Then just click add to your shopping basket.Once you have finished shopping follow the check out procedure.
If you are having any problems ordering, or wish to report a problem with the order process, please contact us on contactus@hairbomb.com

Payment with Paypal

At hairbomb we use Paypal as our payment gateway. This ensures that your card details are completely secure and you are temporarily redirected to PayPal's site to process your card payment.
You do not need to have a PayPal account in order to buy from us, instead, PayPal will ask you to fill in your credit card details in the usual manner.
If you do have a Paypal account, you can simply fill in your email and password details, and PAypal will automatically sync with your stored bank account details and use this as the payment method.

After payment has been processed, you will be redirected to Hairbomb's site where you will receive confirmation of your order.
If you have any queries regarding this process, please don't hesitate to contactus@hairbomb.com.


Shipping & Delivery

Hairbomb delivers funky hair dye to all valid UK postcodes and to most European destinations. 

We dispatch all orders received before midday Monday-Friday the same day. The only exception to this is if circumstances beyond our control occur. You will be notified when your item is dispatched.

 We try to get orders that miss the cut off out the same day too, but this isn’t guaranteed. For this reason, our guideline is that orders confirmed after midday are dispatched the next working day.

Orders placed Saturday/Sunday are dispatched on Monday.

 

Standard orders are £2.99 no matter how many items you order. These are sent by Royal Mail First Class Delivery Service (1-3 working days delivery time).

 

Next Day orders are calculatd by the weight of the item. Please use our shipping calculator tool on the shopping bag page, to find out the exact cost of your order. Next Day orders are sent using Royal Mail Next Day Delivery Service (arrives before 1pm the following working day) and will need signing for.

 

Orders over £40 qualify for Free Delivery.

 

We are also aware of our environmental impact and reuse or recycle packaging whenever possible, so don't be alarmed if your parcel looks a little scruffy! If your item is a gift and your would prefer it sent in brand new packaging, just let us know by using the contact us form, or pop us an email on heya@hairbomb.com.

 

Lost or Missing Items: 
Please note, in accordance with Royal Mail's policies, we cannot accept a claim for loss unless 15 working days or more have passed since the item was due to be delivered (10 working days for Special Delivery™ items) and within 80 days of the date they were posted. Please do hang on until the 15 working days have passed before getting in touch.
If 15 working days have passed and your order is still missing, please use the contact us form with your order number. If an item has been damaged, please do not throw the item away as the evidence will need to be provided for any compensation. At this point, we will begin an investigation with our courier on your behalf. Please do be patient during this time, as the process can can take up to 1 month to resolve. 

 




Returns & Replacements

At Hairbomb we want you to be delighted every time you shop with us. For this reason we make our returns policy very simple.

If for any reason you are unhappy with your purchase, please return it to us in unused condition (items with seals must be unbroken) within 30 days for an exchange or refund.

Please note we are unable to refund postage costs unless the shipping error has been ours. It is always wise to ask for proof of postage or recorded delivery as we can not be responsible for items lost in the post. Please enclose invoice with package.


 
Viewing Orders

             Once you have placed an order withuse you can view it from the My Account  Section.

Terms of Use
By using this site you agree to have read and understand our shipping policies and returns. You also understand that you can contact us with any questions at contactus@hairbomb.com .

We reserve the right at any time to make changes to the website, these Terms and Conditions, the Website Conditions of Use, Privacy Policy and such other policies as we may notify you of time to time